Infrastructure

Enterprise Architects

An enterprise architect (EA) is challenged with taking a company's business strategy and then defining an information technology systems architecture to support that strategy. Qualified enterprise architects are a rare breed as they must understand a company's business while still being able to delve into nitty-gritty technology issues. Prior to recent years, the role was largely one that existed within the banking industry. However, that has changed and now EAs can be found throughout the corporate landscape as companies are put under more and more pressure to align business objectives with the IT infrastructure that supports those goals. This role often works closely with the CIO which makes it very influential.

Enterprise Architect Skills

It's no secret that more than 50% software and hardware projects typically fail to achieve the goals of the stakeholders. And that's where an EA comes in to ensure that the technology objectives of the enterprise are aligned to the business goals. The continued increase of service-oriented architecture (SOA) deployments has further solidified the need for the EA role. In particular, to capitalize on the potential cost savings with SOA, software quality and reusability must be put front and center. Thus, an enterprise architect must be able to see whether the application has been built with correct emphasis on these elements. And while an EA doesn't necessarily need to know how to program, they do need at least the ability to to recognize software patterns and the solutions associated with those patterns.

In terms of qualifications, a BS or potentially an MS or PhD will go a long way. Should a candidate also have an MBA that would be a bonus. At the moment, colleges and universities don't offer degrees specifically in enterprise architecture, but there are at least certification programs focused on commonly accept concepts, best practices, and tools. Related certifications, while not mandatory, are good ways to assess one's breadth of knowledge.

Communication is a key skill coupled with self-confidence. Enterprise architects must be able to talk in the language of technical developers and then switch to the language of business managers. They need to be comfortable literally put themselves in front of the people and telling the most senior person in the room unwelcome news e.g. an project won't make its deadline. EAs also need to demonstrate that they're on the cutting edge of enterprise software and SOA.

Integration Engineer

An integration engineer helps a firm improve its operating processes or manufacturing mechanisms. The engineer researches, tests and develops computer-related machinery to improve process efficiency in the company's operating systems.

Tasks

An integration engineer sets up, configures and maintains integration systemsin production processes, tests network servers to ensure efficiency and takes part in the implementation of simulators and test tools. The engineer also provides guidance and expert advice to clients and manufacturing personnel as needed.
Qualitative Abilities and Tools
An analytical disposition, math acumen and effective communication skills are generally beneficial in an integration engineer role. To perform the required tasks aptly, an integration engineer often uses circuit memory testers, probe card devices, alternating current power sources, pattern generators and analytical software, such as SAS.

Network Administrators / Systems Engineers

ROLE-SPECIFIC COMPETENCIES

Networking

Acts as Team Lead for the administration and maintenance of Etensity's infrastructure as directed by IT Managers.
Serves as Team Lead for the administration and maintenance of Etensity's WAN as directed by IT Managers.

Telephony

Acts as Team Lead for the administration and maintenance of the telephone system, including telephone switches.
Oversees the creation and updating of phone and voicemail extensions and routing.

Training & Lab Maintenance

Acts as Team Lead for the administration and maintenance of computer stations and software for company training programs and provides additional support when necessary.
Serves as Team Lead for the administration and maintenance of the Learning Studio computer stations and provides additional support when necessary.

Internal Systems

Serves as a Team Lead for troubleshooting, systems backups, archiving, and disaster recovery done by more junior Innovators.
Performs complex troubleshooting, backup, archiving, and disaster recovery.
Assists in the design, implementation and maintenance of systems, programs, hardware and software.

New Hire Administration

Acts as Team Lead for creating network and email accounts, setting up laptops/desktops, and updating company phone lists and email address books.

Help Desk Administration

Serves as Team Lead for the resolution of all trouble calls/emails and enters work orders into our tracking software.
Acts as Team Lead for the administration and maintenance to Internal Systems programs such as Invisic, Saleslogix, Epicor, and ADP and operating systems used by Etensity.
Interacts with internal clients to resolve escalated help desk issues.

Asset Management

Acts as Team Lead for inventory management of software licenses, software, hardware, and other IT supplies.
Acts as Team Lead for the purchasing of software, hardware and other IT supplies as approved by management.
Promotes responsible usage and care of Etensity equipment.

CAREER PATH CORE COMPETENCIES

Communication

Assists in the facilitation of team meetings.
Delivers informative, well-organized presentations.
Understands how to communicate difficult/sensitive information tactfully.

PROFESSIONAL QUALITIES

Leadership

Generates enthusiasm among team members.
Proactively seeks opportunities to serve in leadership roles.
Challenges others to develop as leaders while serving as a role model.
Manages the process of innovative change.

Teamwork

Facilitates effective team interaction.
Acknowledges and appreciates each team member's contributions.

Client Management

Communicates effectively with internal clients to identify needs and evaluate alternative business solutions with company project management.
Continually seeks opportunities to increase internal client satisfaction and deepen client relationships.
Manages internal client expectations effectively.

ORGANIZATIONAL RESPONSIBILITIES

Innovator Development

Conducts effective progress evaluations in a timely manner.
Mentors those with less experience through informal channels.
Seeks and participates in development opportunities above and beyond training required by the company.
Trains other innovators through both formal and informal training programs.

Internal Operations

Suggests areas for improvement in internal processes along with possible solutions.
Leads internal teams/task forces.

Security and Forensic Engineers

Softex supplies candidates who will be responsible for the design, development and implementation of IT security solutions for network, systems and applications. The IT Security Engineer is also expected to undertake the job of allocating resources to the various security engineering activities.

Responsibilities

· Define, review and enforce information security policy, standards and guidelines for business operations and technology implementations
· Proactively identify IT security risks including IT technical implementations or business processes
· Conduct security assessments and audits, penetration testing, forensic IT and incident management
· Coordinate Group-wide IT Security matters such as incident response, intrusion detection management and IT Security advisories
· Work together with software development teams to define security objectives and guidelines
· Participate in security project implementations

Skills

· CISSP, CISA certification will be highly preferred
· Good knowledge of security management, auditing methodology, technology risk assessment is required
· Firewall and Intrusion Detection Management experience
· Independent and able to perform tasks with minimum supervision
· Excellent communication and interpersonal skills with good command of English
· Highly developed customer service skills
· Self-motivated, positive attitude and a team player