Support

Quality Assurance

A quality manager, also known as quality monitoring manager, is the main position involved in a QA job. This quality guarantee professional in any organization is responsible for developing and implementing quality management procedures and systems. To put it simply, it means that this person in charge of quality monitoring and assurance has to ensure that all products manufactured or marketed by a company are free from any flaws or errors and are of the highest quality.

Today, quality monitoring and guarantee job opportunities are available in a wide range of industries like manufacturing, self-storage, engineering, real estate, transport, construction, petrochemicals, food production and the public service sector.

Work Environment

Most often, the role on a quality manager in a company is determined by the type of industry.

The main function of quality guarantee manager in any company is to ensure the smooth progress of manufacturing and marketing products. He or she should understand the processes in the company and then establish a rapport with the line staff to get the inside knowledge of the various processes involved, how they work and what could possibly go wrong at different steps. This would give him an insight of the maximum amount of work that can possibly be done in a single shift while keeping up the high standards of work.

Responsibilities

To ensure that the existing standards of production are satisfactory and follow safety regulations. A quality manager checks the past records of production to review if the existing standards will continue to bring in more customers. In many companies, teams of quality professionals are authorized to inspect products that are fresh out of the production line. Such an inspection is to ensure the required quality standards.

The Basic Responsibilities Handled By A Quality Manager Involve

To review business statistics.
To determine and document any areas that may need improvement.
Inspecting and sampling the entire manufacturing process is another part of quality assurance job description .
To review the current policies and improvise plans to improve upon the existing quality standards.
To review and analyze the effectiveness of the modifications made.
To ensure that all procedures within the company conform to health and safety regulations, financial policies and legislation such as equal opportunity.
To educate the sales and marketing departments regarding the specific requirements of clients.

Quality monitoring and assurance managers undoubtedly play a key role in the success of a company. They mostly carry out support functions in the production and manufacturing sectors. Very often, taking charge of productions processes and quality systems is also a part of this job description.

General Skills Required - quality managers must ideally possess qualities like

Effective communication and report writing skills.
Good negotiation skills with customer-oriented attitude.
Excellent analytical abilities to grasp the key points from complicated details.
Good leadership capabilities to lead projects to successful completion.
Basic knowledge of applicable software to infer statistical data.
Familiarity with the tools, concepts and methodologies of quality management.

Technical Support / Help Desk

Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

The primary role of a technical support person is to provide clients support by resolving their technical issues via email, phone and other electronic medium. It may mean that you have to configure computer equipment such as Internet connections or configure software to connect to Internet application servers. You'll also provide training and assistance to help clients learn how to use their computer hardware or software products. Once you obtain a general understanding of the problem or issue the client is experiencing, it will be your job to identify, and correct or advise the client on how to resolve the issue they're having.

Skills

Skill requirements may vary by company depending on the hardware or software you'll be providing technical support for. A technical support position does require prompt responses to client support related emails, phone calls and other electronic communications. It typically requires that you have experience with the hardware and software issues that you'll be resolving. Because you'll be working with a computer, it usually requires your Internet skill set to be quite extensive. Also, because you'll be dealing directly with customers, technical support positions require excellent oral and written communication, interpersonal, organizational and presentation skills.

Education or Experience

Education requirements and experience can vary according to the level of technical support you'll be required to provide. Most companies require beginner customer support employees to have at least a one-year certificate related to computersfrom a college or technical school or at least three to six months of related experience or training.

Reasoning Ability

Because you will be troubleshooting and resolving customer problems, you also must have the ability to solve practical problems. You'll have to deal with a variety of situations, where no two problems are exactly the same. You'll need to be able to interpret and provide instructions orally and in writing.

Computer Skills

In order to perform a technical support job successfully, you'll also need extensive knowledge and experience with Contact Management Systems (CMS), database software; Internet software and word processing software.

Technical Writer

Technical writers explain in simple language scientific and technical ideas that are difficult for the average reader to understand. Some write articles and reports on current trends in fields such as science and engineering. Many technical writers in this specialty are former programmers, scientists and technicians, but others work in nonscientific fields. Technical writers may be employed to write policies and procedures for any type of operation—from both the user side and the developer side of a project or application. They may also write different kinds of instruction manuals—from how to use a new computer application to how to build one.

Technical writers work for all sorts of industries.

Under moderate supervision, Technical Writers are expected to write and edit papers on, multimedia, desktop or web-based publications. Products include, but are not limited to: annual release/enhancement documentation, product support manuals, product training manuals, installation manuals, help documents and tutorials in support of customer or internal organizations.

ESSENTIAL FUNCTIONS

Conducts interviews with various users, technical staff and quality assurance staff to gather data for documentation.
Researches and translates technical information into manuals and/or web-based documents for non-technical and technical users.
Responsible for operational testing of documentation; interfaces with other technical writers for proofreading and editing during master documentation operational testing.
Produces products that conform to the company documentation and quality assurance standards.
Interfaces with customer base to resolve minor issues relating to documentation.

Requirements

KNOWLEDGE AND SKILLS

Developing professional expertise. Works on non-complex to moderately complex projects. Exercises judgment within defined procedures and practices.
General knowledge of the relevant industry.
Good communication and customer interaction skills.
Able to research and write in accordance with technical and customer requirements.
Able to meet deadlines.
Developing project management skills.